Spares Management Services

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The TIS Spares Management – 8 Hour Spares Arrival Service requires an annual service contract with TIS.

In the event of a hardware failure, this Service provides advanced delivery of a replacement module to the designated Customer site within 8 Hours from the time the Return Material Authorization (RMA) was issued and approved by the customer.

After the replacement module arrives at the site, the defective module will be returned to the customer within ten (10) calendar days.

TIS provides two levels of FLM Services:

• 8 Hour Spares Arrival - A replacement module arrives on the targeted network site within 8 hours of the customer’s confirmation that a spare part is needed
• NBD Spares Arrival - A replacement module arrives on the targeted network site within one business day of the customer’s confirmation that a spare part is needed

Assumptions and Additional Conditions:

• TIS shall provide Spares Management Service in accordance with an agreed upon schedule
• This Service does not include on-site engineer dispatch service(s)
• The TIS Spares Management – 8 Hour Spares Arrival Service must be purchased for the Customer’s entire network, or as otherwise mutually the Customer’s entire network, or as otherwise mutually agreed upon.